Refund policy

Returns, Refunds & Issues

All CORTEO items are produced on demand.

We kindly ask you to check the size guide carefully before placing your order, as each item is made specifically for you.

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Size Exchanges

If the size doesn’t fit as expected, we’re happy to help.

While we don’t offer returns for change of mind, we may offer a size exchange on a case-by-case basis, depending on availability.

Please note:

• the original item cannot be returned

• a new item will be produced

• additional production or shipping costs may apply

If you’re unsure about sizing before ordering, feel free to contact us — we’re happy to advise.

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Damaged, Misprinted or Defective Items

If your item arrives damaged, misprinted, or defective, please contact us within 30 days of receiving the product.

To help us resolve the issue quickly, include:

• your order number

• clear photos of the issue

If the issue is confirmed, we’ll arrange a replacement or refund at no additional cost.